<h4 class="normal">Site
functionality </h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">State of the art SECURE Shopping Cart Technology</li><li class="normal">Secure Server transactions</li><li class="normal">Multiple credit cards accepted </li><li class="normal">A published return policy</li><li class="normal">A published
FAQ/Help policy</li><li class="normal">Direct links to specific products</li></ul><h4 class="normal">Company
Standards </h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">E-mail responses within one business day</li><li class="normal">A clearly published
privacy policy</li><li class="normal">Easy to find contact information<br></li><li class="normal">An ethics policy of only carrying products backed by clinical studies</li>
</ul><h4 class="normal">Order
fulfillment</h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">Order problems resolved
swiftly and efficiently</li><li class="normal">Prices
displayed on Web site honored without any hassle or excuses</li><li class="normal">A fully e-commerce-enabled site</li><li class="normal">Order processed promptly with e-mail confirmations sent within one business day </li><li class="normal">Merchandise professionally packed and delivered</li><li class="normal">A published policy on when credit cards are charged</li>
</ul><h4 class="normal">Customer
Service</h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">Accessible, supportive, and professional customer-service staff </li><li class="normal">Accurate product descriptions and pricing on store site</li><li class="normal">On-time delivery</li><li class="normal">On line tracking of orders shipped via
UPS</li><li class="normal">Greater than 99.5% of customer feedback is positive</li></ul>
<h4 class="normal">Delivery
methods</h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">Priority
Next Day Air</li><li class="normal">Standard Next Day Air</li><li class="normal">First Class
Air 2-3 days</li><li class="normal">Standard UPS Ground</li><li class="normal"> APOs/FPOs</li></ul>
<h4 class="normal">Return
policies</h4><ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">100
percent satisfaction guaranteed!</li><li class="normal"> NO Return Merchandise
Authorization (RMA) required</li><li class="normal">NO Restocking fees charged</li><li class="normal">30
days to return unopened products</li></ul><h4 class="normal">Payment
methods</h4>
<ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">American
Express</li><li class="normal"> Discover</li><li class="normal">MasterCard</li><li class="normal">Visa<br></li><li class="normal">Personal Check</li><li class="normal">Money Order<br></li></ul><h4 class="normal">Special
features</h4><ul style="list-style-image: url(/images/yellow_check_box.jpg);"><li class="normal">Online
order tracking system</li><li class="normal">Product search engine</li><li class="normal">Live
customer-service rep during office hours</li><li class="normal"> 800 number for customers</li></ul>
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